CONTENT

The website "https://www.karrohome.gr/" is an online commercial store selling products through the Internet created and operated by "SYLVA KAR. REISIAN ยป. Our company has a headquarters and a physical store in Nikaia, Attica, at 85 Belogianni Nikou Street, with TIN: 118666583, no. GEMI: 126003908000 and Tax Office: Nice. For the best service of the public we have the electronic contact address karro@karrohome.gr and the service telephone line: 210 493 3183.

SYLVA KAR. REISIAN reserves the right to change the content of the website of www.karrohome.gr at any time, and without any notice. The control of the technical information provided and the suitability of the items ordered is the sole responsibility of the customer who uses the Website. SYLVA KAR. REISIAN is not responsible for any incompatibilities of the products with other products, as well as is not responsible for the proper adaptation of the technical capabilities of the products, with the existing equipment of the final customer.

DATA TRANSFER

The permission to download data of the website via network (down loading) with material from www.karrohome.gr to another user and to print the material which is included in the website is provided exclusively for the personal use of the users under the inviolable condition that no intellectual property rights are affected and that trademarks are not modified, altered or deleted, either by the limited liability company SYLVA KAR. REISIAN or any third party, natural or legal, person. Material that users receive on their computer via network (down loading) including indicative and not restrictive software, files, graphics, data or other data, belongs to the limited liability company SYLVA CAR. REISIAN or to third parties who have granted it a relevant license to use this material. The above persons retain all the related intellectual property rights and ownership over the said material granted in use by them.

CUSTOMER STATEMENTS

The Customer declares that all the information provided by him during the use of the Website www.karrohome.gr is accurate. The Customer undertakes the obligation to cover any loss of SYLVA KAR. REISIAN, from the use of this Website and the Customer's account by persons not authorized by the Customer.

LIMITATION OF LIABILITY

SYLVA KAR. REISIAN bears no responsibility for direct or indirect, positive or negative damage, which may arise from the lack of usability of the Website www.karrohome.gr as well as from any errors, interruptions, defects or delays in the operation of the Website or in the transmission through it information on the internet.

PRICE COMMITMENT

Price commitment is made only by electronic or telephone order only if you have received written confirmation. After each of your orders, you first receive the update of its registration, and then you separately receive the confirmation of its acceptance. Price commitment is made only after you have received the confirmation update. The prices of the products are bound when placing your order. The products in the stock of our warehouse are also automatically bound. SYLVA KAR. REISIAN is not responsible for any price drops that may occur during the interval between the registration and the receipt-delivery of your order.

COPYRIGHT

SYLVA KAR. REISIAN is the sole and exclusive owner of all copyrights of the content and structure of the Website www.karrohome.gr without explicit exceptions.

SECURITY

SSL (Secure Sockets Layer) software is used to protect the data circulating through the Website www.karrohome.gr. SSL is a communication protocol that encrypts the communication between your terminal and our online store server. The decryption of your data is extremely powerful and is considered practically inviolable. SSL is the most trusted provider of Internet transaction security worldwide. With this technology, every item you enter on our site is encrypted before it goes online and then you investigate the authenticity of the message and the server. SSL comes in 2 scales, 40-bit and 256-bit. The larger the scale, the more difficult it is to break the coded message. We use 256-bit SSL, which is a trillion times more powerful than its 40-bit counterparts. Also, www.karrohome.gr has a digital certificate of protection from Cloudflare, an internationally recognized as a leading company in the field of providing protection of transactions and data via the Internet. Cloudflare displays a "padlock" at the bottom left of your screen each time you enter a data transaction page, ensuring that your transaction is protected. Finally, personal security is the password you give when you become a member of www.karrohome.gr. In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items well, so that they do not fall into the hands of others.

All transactions carried out through www.karrohome.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.

ORDER PROCESSING

Your orders are archived electronically and you can, if you wish, be aware of the content of your order.

GENERAL TERMS

The use of the Website www.karrohome.gr is the sole responsibility of the visitor-client, and we are not responsible for the malicious intervention of third parties. The Visitors of our Website undertake that they will not harm third parties by malicious use of the Website and that they will not violate their personal data.

RETURN POLICY

This privacy agreement covers the conditions for the collection and management of the personal data of visitors / users / members (hereinafter "users") by SYLVA CAR. REISIAN (owner, creator and beneficiary of all rights of the online store www.karrohome.gr) during their registration or during the visit and use of the services and pages of the site www.karrohome.gr. The visit - placing an order on www.karrohome.gr presupposes the unconditional acceptance of the above terms.

According to the rules of the European Union for consumers, you have the right to return the products you bought within 14 calendar days and to request either their replacement (only after consultation with the store), or their return of value. The deadline of 14 days starts from the day of receipt of the products. After the expiration of 14 calendar days from the receipt of the shipment, you lose your right to withdraw.

You always have the right to a minimum 2-year warranty at no charge, whether you bought the product online, in a store or by mail order.

This 2-year warranty is your minimum right. However, the law of your country may give you extra protection.

If products you buy anywhere in the EU turn out to be defective or do not meet the advertised features, the seller will have to repair or replace them for free or reduce the price or refund all the money you paid. As a rule, you can request a full or partial refund only when it is not possible to repair or replace the products. The return process is simple and is done by following these steps:

Contact us via email at karro@karrohome.gr, writing your name and your order number, and if you wish to replace or refund your money. Within 1 business day you will receive a reply email with the instructions for returning the product through the ACS courier service.

Return the product in the condition sent by Karrohome, complete, without damage and with the packaging that came with the product, in excellent condition, using the service of the courier company. In case you choose to use any other transport of your choice, you will be fully charged the cost of transport which you will pay to the transport company you choose at the time of sending the parcel. Your package inside should contain a. the product you return b. all the documents that accompanied the product during its shipment (retail receipt, invoice, etc.).

We remind you how:

In no case can a product that is not in its original condition be accepted. The product must not have been washed, must have all its labels and its packaging must not have been damaged. Sleeping products such as pillows and blankets can not be accepted due to hygiene, once they have come out of their packaging.

WRONG SHIPPING PRODUCT

In all cases in which, with proven fault of karrohome.gr, the products delivered to you were other or substantially different from the ones you ordered. This error can be due either to the incorrect registration of the order by the sales department, or to an error in the warehouse during the packaging of your order, and we apologize in advance for this. In this case, all the costs of returning the wrong product and sending the right one, are borne entirely by karrohome.gr and the procedures take absolute priority, for your immediate service.

LACK OF AGREED PROPERTY

In the event that any of the technical characteristics or features of the product you received do not substantially agree with what is listed on our site about the product, you have the option to return this product. In this case, all the costs of returning the wrong product and sending the right one, are borne entirely by karrohome.gr and the procedures take absolute priority, for your immediate service.

MARKET WITHDRAWAL

You have the right to withdraw from your original purchase and return the product, and either buy another or others of the same price, or higher upon payment of the price difference, or return the value of the product. In this case, according to article 5 par.10 of law 2251/1994, the product must not have been used and must be sealed in its original packaging. The return costs are charged to the company only when the mistake is its own or due to a defective product. In any other case the costs are borne by the customer. It is noted that cases where the returned product is not in its original condition can not be returned. If for special reasons the return of such a case is accepted then the company reserves the right to pay part of the price which will be determined for the specific case and after checking the condition of the product in our distribution center.

DEFECTIVE PRODUCT - WARRANTY

All our products are checked by the staff of our company before they are sent to you. However in case the product proves to be defective, then you can proceed as follows.

Replacement with the same new product.

Replacement with another new product of the same monetary value.

Refund your money.

Also in case the product proves to be defective you should contact us immediately and send the parcel by ACS courier. Shipping costs are borne by our company.

Money return

In case you do not wish to be replaced with a new product, the refund process takes place within 10 days from the date of receipt of the return at our headquarters.

Refunds are made by deposit in the customer's bank account.

Necessary condition for the customer to inform via email to karro@karrohome.gr about his account number (IBAN), the bank in which he maintains the account and the name of the beneficiary as it is written in the booklet.

To make a change with another product through our online store, please contact the store by phone or e-mail and we will contact you to serve you directly.

In any case you can make your change in the Karrohome store with the product and the purchase receipt, we will be happy to serve you up close.

The address to which the products must be sent for return to the e-shop is:

KARROHOME

Address: 85 Belogianni, Nikaia

Contact telephone .: 2104933183

Email address: karro@karrohome.gr