According to the
rules of the European Union for consumers, you have the right to return the
products you bought within 14 calendar days and to request either their
replacement (only after consultation with the store), or their return of value.
The deadline of 14 days starts from the day of receipt of the products. After
the expiration of 14 calendar days from the receipt of the shipment, you lose
your right to withdraw.
You always have the
right to a minimum 2-year warranty at no charge, whether you bought the product
online, in a store or by mail order.
This 2-year warranty
is your minimum right. However, the law of your country may give you extra
protection.
If products you buy
anywhere in the EU turn out to be defective or do not meet the advertised
features, the seller will have to repair or replace them for free or reduce the
price or refund all the money you paid. As a rule, you can request a full or
partial refund only when it is not possible to repair or replace the products.
The return process is simple and is done by following these steps:
Contact us via email
at karro@karrohome.gr, writing your name and your order number, and if you wish
to replace or refund your money. Within 1 business day you will receive a reply
email with the instructions for returning the product through the ACS courier
service.
Return the product in
the condition sent by Karrohome, complete, without damage and with the
packaging that came with the product, in excellent condition, using the service
of the courier company. In case you choose to use any other transport of your
choice, you will be fully charged the cost of transport which you will pay to
the transport company you choose at the time of sending the parcel. Your
package inside should contain a. the product you return b. all the documents
that accompanied the product during its shipment (retail receipt, invoice,
etc.).
We remind you how:
In no case can a
product that is not in its original condition be accepted. The product must not
have been washed, must have all its labels and its packaging must not have been
damaged. Sleeping products such as pillows and blankets can not be accepted due
to hygiene, once they have come out of their packaging.
WRONG SHIPPING PRODUCT
In all cases in
which, with proven fault of karrohome.gr, the products delivered to you were
other or substantially different from the ones you ordered. This error can be
due either to the incorrect registration of the order by the sales department,
or to an error in the warehouse during the packaging of your order, and we
apologize in advance for this. In this case, all the costs of returning the
wrong product and sending the right one, are borne entirely by karrohome.gr and
the procedures take absolute priority, for your immediate service.
LACK OF AGREED
PROPERTY
In the event that any
of the technical characteristics or features of the product you received do not
substantially agree with what is listed on our site about the product, you have
the option to return this product. In this case, all the costs of returning the
wrong product and sending the right one, are borne entirely by karrohome.gr and
the procedures take absolute priority, for your immediate service.
MARKET WITHDRAWAL
You have the right to
withdraw from your original purchase and return the product, and either buy
another or others of the same price, or higher upon payment of the price
difference, or return the value of the product. In this case, according to
article 5 par.10 of law 2251/1994, the product must not have been used and must
be sealed in its original packaging. The return costs are charged to the
company only when the mistake is its own or due to a defective product. In any
other case the costs are borne by the customer. It is noted that cases where
the returned product is not in its original condition can not be returned. If
for special reasons the return of such a case is accepted then the company reserves
the right to pay part of the price which will be determined for the specific
case and after checking the condition of the product in our distribution
center.
DEFECTIVE PRODUCT -
WARRANTY
All our products are
checked by the staff of our company before they are sent to you. However in
case the product proves to be defective, then you can proceed as follows.
Replacement with the
same new product.
Replacement with
another new product of the same monetary value.
Refund your money.
Also in case the
product proves to be defective you should contact us immediately and send the
parcel by ACS courier. Shipping costs are borne by our company.
Money return
In case you do not
wish to be replaced with a new product, the refund process takes place within
10 days from the date of receipt of the return at our headquarters.
Refunds are made by
deposit in the customer's bank account.
Necessary condition
for the customer to inform via email to karro@karrohome.gr about his account
number (IBAN), the bank in which he maintains the account and the name of the
beneficiary as it is written in the booklet.
To make a change with
another product through our online store, please contact the store by phone or
e-mail and we will contact you to serve you directly.
In any case you can
make your change in the Karrohome store with the product and the purchase
receipt, we will be happy to serve you up close.
The address to which
the products must be sent for return to the e-shop is:
KARROHOME
Address: 85
Belogianni, Nikaia
Contact telephone .:
2104933183
Email address:
karro@karrohome.gr
