CONTENT
The website "https://www.karrohome.gr/" is an online commercial
store selling products through the Internet created and operated by "SYLVA
KAR. REISIAN ». Our company has a headquarters and a physical store in Nikaia,
Attica, at 85 Belogianni Nikou Street, with TIN: 118666583, no. GEMI:
126003908000 and Tax Office: Nice. For the best service of the public we have
the electronic contact address karro@karrohome.gr and the service telephone
line: 210 493 3183.
SYLVA KAR. REISIAN reserves the right to change the content of the website
of www.karrohome.gr at any time, and without any notice. The control of the
technical information provided and the suitability of the items ordered is the
sole responsibility of the customer who uses the Website. SYLVA KAR. REISIAN is
not responsible for any incompatibilities of the products with other products,
as well as is not responsible for the proper adaptation of the technical
capabilities of the products, with the existing equipment of the final
customer.
DATA TRANSFER
The permission to download data of the website via network (down loading)
with material from www.karrohome.gr to another user and to print the material
which is included in the website is provided exclusively for the personal use
of the users under the inviolable condition that no intellectual property
rights are affected and that trademarks are not modified, altered or deleted,
either by the limited liability company SYLVA KAR. REISIAN or any third party,
natural or legal, person. Material that users receive on their computer via
network (down loading) including indicative and not restrictive software,
files, graphics, data or other data, belongs to the limited liability company
SYLVA CAR. REISIAN or to third parties who have granted it a relevant license
to use this material. The above persons retain all the related intellectual
property rights and ownership over the said material granted in use by them.
CUSTOMER STATEMENTS
The Customer declares that all the information provided by him during the
use of the Website www.karrohome.gr is accurate. The Customer undertakes the
obligation to cover any loss of SYLVA KAR. REISIAN, from the use of this
Website and the Customer's account by persons not authorized by the Customer.
LIMITATION OF LIABILITY
SYLVA KAR. REISIAN bears no responsibility for direct or indirect, positive
or negative damage, which may arise from the lack of usability of the Website
www.karrohome.gr as well as from any errors, interruptions, defects or delays
in the operation of the Website or in the transmission through it information
on the internet.
PRICE COMMITMENT
Price commitment is made only by electronic or telephone order only if you
have received written confirmation. After each of your orders, you first
receive the update of its registration, and then you separately receive the
confirmation of its acceptance. Price commitment is made only after you have
received the confirmation update. The prices of the products are bound when
placing your order. The products in the stock of our warehouse are also
automatically bound. SYLVA KAR. REISIAN is not responsible for any price drops
that may occur during the interval between the registration and the
receipt-delivery of your order.
COPYRIGHT
SYLVA KAR. REISIAN is the sole and exclusive owner of all copyrights of the content and structure of the Website www.karrohome.gr without explicit exceptions.
SECURITY
SSL (Secure Sockets Layer) software is used to protect the data circulating through the Website www.karrohome.gr. SSL is a communication protocol that encrypts the communication between your terminal and our online store server. The decryption of your data is extremely powerful and is considered practically inviolable. SSL is the most trusted provider of Internet transaction security worldwide. With this technology, every item you enter on our site is encrypted before it goes online and then you investigate the authenticity of the message and the server. SSL comes in 2 scales, 40-bit and 256-bit. The larger the scale, the more difficult it is to break the coded message. We use 256-bit SSL, which is a trillion times more powerful than its 40-bit counterparts. Also, www.karrohome.gr has a digital certificate of protection from Cloudflare, an internationally recognized as a leading company in the field of providing protection of transactions and data via the Internet. Cloudflare displays a "padlock" at the bottom left of your screen each time you enter a data transaction page, ensuring that your transaction is protected. Finally, personal security is the password you give when you become a member of www.karrohome.gr. In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items well, so that they do not fall into the hands of others.
All transactions carried out through www.karrohome.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.
ORDER PROCESSING
Your orders are archived electronically and you can, if you wish, be aware of the content of your order.
GENERAL TERMS
The use of the Website www.karrohome.gr is the sole responsibility of the visitor-client, and we are not responsible for the malicious intervention of third parties. The Visitors of our Website undertake that they will not harm third parties by malicious use of the Website and that they will not violate their personal data.
RETURN POLICY
This privacy
agreement covers the conditions for the collection and management of the
personal data of visitors / users / members (hereinafter "users") by
SYLVA CAR. REISIAN (owner, creator and beneficiary of all rights of the online
store www.karrohome.gr) during their registration or during the visit and use
of the services and pages of the site www.karrohome.gr. The visit - placing an
order on www.karrohome.gr presupposes the unconditional acceptance of the above
terms.
According to the
rules of the European Union for consumers, you have the right to return the
products you bought within 14 calendar days and to request either their
replacement (only after consultation with the store), or their return of value.
The deadline of 14 days starts from the day of receipt of the products. After
the expiration of 14 calendar days from the receipt of the shipment, you lose
your right to withdraw.
You always have the
right to a minimum 2-year warranty at no charge, whether you bought the product
online, in a store or by mail order.
This 2-year warranty
is your minimum right. However, the law of your country may give you extra
protection.
If products you buy
anywhere in the EU turn out to be defective or do not meet the advertised
features, the seller will have to repair or replace them for free or reduce the
price or refund all the money you paid. As a rule, you can request a full or
partial refund only when it is not possible to repair or replace the products.
The return process is simple and is done by following these steps:
Contact us via email
at karro@karrohome.gr, writing your name and your order number, and if you wish
to replace or refund your money. Within 1 business day you will receive a reply
email with the instructions for returning the product through the ACS courier
service.
Return the product in
the condition sent by Karrohome, complete, without damage and with the
packaging that came with the product, in excellent condition, using the service
of the courier company. In case you choose to use any other transport of your
choice, you will be fully charged the cost of transport which you will pay to
the transport company you choose at the time of sending the parcel. Your
package inside should contain a. the product you return b. all the documents
that accompanied the product during its shipment (retail receipt, invoice,
etc.).
We remind you how:
In no case can a
product that is not in its original condition be accepted. The product must not
have been washed, must have all its labels and its packaging must not have been
damaged. Sleeping products such as pillows and blankets can not be accepted due
to hygiene, once they have come out of their packaging.
WRONG SHIPPING
PRODUCT
In all cases in
which, with proven fault of karrohome.gr, the products delivered to you were
other or substantially different from the ones you ordered. This error can be
due either to the incorrect registration of the order by the sales department,
or to an error in the warehouse during the packaging of your order, and we
apologize in advance for this. In this case, all the costs of returning the
wrong product and sending the right one, are borne entirely by karrohome.gr and
the procedures take absolute priority, for your immediate service.
LACK OF AGREED
PROPERTY
In the event that any of the technical characteristics or features of the product you received do not substantially agree with what is listed on our site about the product, you have the option to return this product. In this case, all the costs of returning the wrong product and sending the right one, are borne entirely by karrohome.gr and the procedures take absolute priority, for your immediate service.
MARKET WITHDRAWAL
You have the right to
withdraw from your original purchase and return the product, and either buy
another or others of the same price, or higher upon payment of the price
difference, or return the value of the product. In this case, according to
article 5 par.10 of law 2251/1994, the product must not have been used and must
be sealed in its original packaging. The return costs are charged to the
company only when the mistake is its own or due to a defective product. In any
other case the costs are borne by the customer. It is noted that cases where
the returned product is not in its original condition can not be returned. If
for special reasons the return of such a case is accepted then the company
reserves the right to pay part of the price which will be determined for the
specific case and after checking the condition of the product in our
distribution center.
DEFECTIVE PRODUCT -
WARRANTY
All our products are
checked by the staff of our company before they are sent to you. However in
case the product proves to be defective, then you can proceed as follows.
Replacement with the
same new product.
Replacement with
another new product of the same monetary value.
Refund your money.
Also in case the
product proves to be defective you should contact us immediately and send the
parcel by ACS courier. Shipping costs are borne by our company.
Money return
In case you do not
wish to be replaced with a new product, the refund process takes place within
10 days from the date of receipt of the return at our headquarters.
Refunds are made by
deposit in the customer's bank account.
Necessary condition
for the customer to inform via email to karro@karrohome.gr about his account
number (IBAN), the bank in which he maintains the account and the name of the
beneficiary as it is written in the booklet.
To make a change with
another product through our online store, please contact the store by phone or
e-mail and we will contact you to serve you directly.
In any case you can
make your change in the Karrohome store with the product and the purchase
receipt, we will be happy to serve you up close.
The address to which
the products must be sent for return to the e-shop is:
KARROHOME
Address: 85
Belogianni, Nikaia
Contact telephone .:
2104933183
Email address: karro@karrohome.gr
